Privacy Policy

1. Introduction

This Privacy Policy explains how Organic Ube® Canada collects, uses, stores, and protects personal information. By using our website or purchasing our products, you consent to the practices described in this policy.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations.

2. Information We Collect

We may collect the following types of personal information:

a. Information provided by customers

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed securely by third party providers)

b. Information collected automatically

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking data

This information is used to improve website functionality, security, and user experience.

c. Order and account information

If you create an account or place an order, we may collect and store order history, preferences, and support interactions.

3. How We Use Your Information

Personal information is used for the following purposes:

  • Processing and fulfilling orders
  • Providing shipping updates and customer support
  • Managing user accounts
  • Improving website performance and content
  • Preventing fraud and ensuring security
  • Sending promotional emails when consent has been provided

We do not sell personal data under any circumstances.

4. Consent

By submitting your information on our website, you provide implied consent for its collection and use in accordance with this policy.

You may withdraw your consent at any time by contacting us. Withdrawal of consent may limit your ability to use certain website features.

5. Sharing of Information

We may share personal information with trusted third party providers who assist in operating the website or delivering services.

These providers include:

  • Payment processors
  • Shipping carriers
  • Website hosting services such as Shopify
  • Analytics and advertising partners

Each third party is required to protect personal information according to industry standards.

We do not authorize third parties to use your data for their own purposes.

6. Data Storage and Security

We use secure systems and industry standard measures to protect personal information from loss, theft, unauthorized access, or disclosure.

Information is stored on secure servers provided by Shopify and other service providers.

While we take reasonable measures to protect your data, no online system can guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies to improve website performance, personalize user experience, and analyse site traffic.

Details about cookie usage can be found in our Cookie Policy.

8. Access, Correction, and Deletion of Information

You have the right to:

  • access your personal information
  • request corrections
  • request deletion where appropriate

To exercise these rights, contact us by email. We may request verification of identity before processing certain requests.

9. Data Retention

Personal information is retained only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Once data is no longer needed, it is securely deleted or anonymised.

10. Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third party sites.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page. Continued use of the website constitutes acceptance of the revised terms.

12. Contact Information

For questions about this Privacy Policy or your personal data, you may contact us at:

Organic Ube® Canada
Email: info@organic-ube-canada.ca