Shipping Policy
1. General Information
This Shipping Policy explains how orders are processed, shipped, and delivered by Organic Ube® Canada. By placing an order on our website, you agree to the terms outlined below.
We ship products across Canada and to select international destinations indicated at checkout. Processing and delivery times may vary depending on the destination and carrier availability.
2. Order Processing Times
Orders are generally processed within 1 to 3 business days.
During busy periods, promotional events, holidays, or high demand, processing times may be slightly longer.
Processing times do not include weekends or statutory holidays.
3. Shipping Methods and Delivery Times
Shipping options available for your region will be displayed at checkout. Estimated delivery times depend on your location and the carrier used.
Typical delivery timeframes are:
- 3 to 7 business days for most addresses in Canada
- 7 to 14 business days for remote or rural areas
- International delivery times may vary by destination
These timeframes are estimates only. Actual delivery may be influenced by factors such as courier delays, weather conditions, customs inspections, or peak seasons.
4. Shipping Fees
Shipping fees are calculated at checkout based on your address, selected delivery method, and the weight or size of your order.
Any applicable taxes will be added during checkout.
From time to time, promotional free shipping may be offered. These offers apply only when clearly indicated on the website.
5. Tracking Information
Once your order has been shipped, a confirmation email containing your tracking number, when available, will be sent to you.
Tracking updates may take up to 48 hours to appear depending on the carrier.
If you do not receive tracking information after your order has shipped, please contact us for assistance.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping details at checkout.
Organic Ube® Canada is not responsible for delays or lost parcels caused by:
- incorrect addresses
- missing apartment or suite numbers
- failed delivery attempts
- If a parcel is returned to us due to an incorrect address, reshipping fees may apply.
7. Damaged, Lost, or Delayed Parcels
If your parcel arrives damaged, please contact us with photos so we can assist you.
If a shipment is significantly delayed or appears lost, we will open an inquiry with the carrier. Resolution times depend on the carrier’s investigation process.
Organic Ube® Canada is not responsible for delays beyond our control, including those caused by carriers, customs, or natural events.
8. International Shipping
International delivery is available for select countries displayed at checkout.
Customers are responsible for any import duties, taxes, or customs fees charged upon arrival in their country.
These charges are not included in our prices or shipping fees.
9. Delivery Issues
If your tracking information shows the parcel as delivered but you have not received it, please:
- check with neighbours or building management
- verify the delivery address provided
- contact the carrier directly
Organic Ube® Canada cannot issue refunds for orders marked as delivered by the carrier unless an investigation proves otherwise.
10. Contact Information
For assistance regarding shipping, tracking, or delivery, you may contact us at:
Organic Ube® Canada
Email: info@organic-ube-canada.ca
